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These terms and conditions ("Terms") apply to Declutter on Demand's website located at or any subsequent URL which may replace it (the “Website”), our
social media pages or any other access point we make available to you.

By accessing and using the Website and/or making a Booking, you agree to be legally bound by these Terms. Please read these Terms carefully.

If you have any questions relating to these Terms or require any further information, please contact our support team by email at


1.1 "Booking" means a booking for Services made by you via our Website, our social media pages or any other access point we make available to you.

1.2 "Booking Confirmation" is an email, text message or WhatsApp message sent to you by us on behalf of the requested Organiser to confirm the Booking.

1.3 "Client" means an individual who engages an Organiser for Services via the Website, our social media pages or any other access point we make available to you.

1.4 "Declutter on Demand", "ours", "we" and "us" mean Declutter on Demand Ltd, incorporated in England and Wales with company registration number 12128495 and whose registered office is at c/o Goodale Mardle Limited, Greens Court, West Street, Midhurst, West Sussex, United Kingdom, GU29 9NQ.

1.5 "Deposit" means the full price of the relevant Session.

1.6 "Organiser," "Organisers" and "Organiser/s" means self-employed professional organiser/s available to book through our Website.

1.7 "Services" means decluttering services, organising services, photo and video organising services and any other home services available to book with an Organiser through our Website.

1.8 "Session" means each occurrence of one to one contact time between a Client and an Organiser.

1.9 "you", "your" and "yours" mean any user of the Website, including Clients and Organisers.


2.1 You are provided with access to the Website in accordance with these Terms and any Booking is made in accordance with these Terms.

2.2 We reserve the right to alter, suspend or remove, temporarily or permanently, the Website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modifications to the Website.

2.3 We may change these Terms from time to time. Revised Terms will be labelled with a new edition date and such changes will be effective when we post the updated Terms on the Website, unless otherwise required by applicable law. By using the Website and/or making a Booking, you will be deemed to be subject to the Terms in force at that time.


3.1 We act as a booking agency for self-employed Organisers. Our contract with Organisers and Clients is limited solely to provision of use of our Website.

3.2 Individual Organisers are responsible for providing Services to Clients and there is a direct contract concerning the provision of Services between a Client and the relevant Organiser/s. The Client and the relevant Organiser/s are responsible for any taxes arising as a result of provision of any Services.

3.3 We have carefully selected the Organisers available for Booking through the Website. We conduct interviews and request background checks of Organisers, with these checks reliant on information obtained from third parties. We require all Organisers to provide valid and up to date  insurance details. Clients acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties. Clients acknowledge that they book Organisers at their own risk.


4.1 By making a Booking through the Website, Clients confirm that:

(a) they are at least 18 years of age and legally capable of entering into binding contracts;

(b) the personal information which they provide when they make a Booking is true, accurate, current and complete in all respects;

(c) they agree not to impersonate any other person or entity or to use a false name or a name that they are not authorised to use;

(d) they agree to provide a safe working environment for Organisers and prior to each Session disclose any information about the assignment or working environment that might put the Organiser/s at risk of harm or damage to their health. If the moving of very large and/or heavy items is required, they agree to arrange additional help from other parties to do so; 

(e) they agree to be present with the Organiser/s during Sessions (unless otherwise agreed with the Organiser/s).

(f) they agree that all advice is given by the Organiser in good faith but it is ultimately always the Client’s decision as to whether or not to take such advice, to keep a particular item or to dispose of it. Organisers will not accept liability for the consequences of any decisions the Client makes or assessing the value of any of the Client’s possessions;

(g) they accept responsibility for all or any items disposed of as a result of carrying out the Services and accept that items taken to charity or recycling cannot be returned by the Organiser/s after they have been removed;

(h) they accept that while the Organiser/s will always endeavour to handle the Client’s property with the utmost care, the Organiser/s and Declutter on Demand Ltd will not accept liability for any loss or damage howsoever caused during the course of providing the Services; and

(i) they agree if the Organiser/s recommend or provide contact details for other third party service providers or products, the Organiser/s and Declutter on Demand Ltd are not responsible or liable for such third parties’ or products’ performance nor for any loss or damage that they may cause.

4.2 All Bookings made via the Website, our social media pages or any other access point we make available to you, must be made by paying the relevant Deposit in advance.

4.3 All proposed Bookings are conditional and subject to acceptance by the requested Organiser. We will confirm such acceptance to Clients by sending a Booking Confirmation. The contract between a Client and the relevant Organiser is only formed when we send you the Booking Confirmation.

4.4 If a Client's requested Organiser is unable to accept their proposed Booking, Clients will have the option of either having their Deposit refunded or their Deposit being used towards booking a Session with another Organiser.


5.1 The prices of Services will be as quoted on our Website, except in cases of obvious error.

5.2 Prices may change from time to time, but changes will not affect Bookings in respect of which we have already sent Clients a Booking Confirmation.

5.3 Reasonable efforts have been made to ensure that making a Booking is secure. However, we cannot be responsible for fraudulent use on our Website of a lost payment card.


6.1 The Organiser/s reserve the right to withdraw the Services at any time without notice due to undisclosed or unforeseen circumstances.

6.2 If, after Booking and receipt of a Booking Confirmation, the Organiser is unavailable for a Session, we will endeavour to find the relevant Client a replacement Organiser for that Session or the Client will be able to reschedule for another date.


7.1 Clients can cancel a Booking for any reason up until 4 days (96 hours) before the start time of a Session without a cancellation fee being charged. Clients will have the option of either having their Deposit refunded or their Deposit being used towards booking an alternative Session with that Organiser or another Organiser.

7.2 Clients may reschedule a Booking with the same Organiser up until 2 days (48 hours) before the start time of a Session without a cancellation fee being charged. After a Booking has been rescheduled, it cannot be rescheduled again and paragraph 7.3 below will apply to such Booking.

7.3 For cancellations within 2 days (48 hours) before the start time of the Session (or if an Organiser arrives for a Session and the Client is not present to allow the Organiser access, unless otherwise agreed with the Organiser in advance), the Client will lose their Deposit as a late cancellation fee in order to compensate the Organiser for the loss of opportunity of alternative work, unless determined otherwise in exceptional circumstances at our sole discretion.


Links to third party websites on the Website are provided solely for your convenience. If you use any such links, you leave the Website and you do so entirely at your own risk. We do not control and are not responsible for third party websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.


We process information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and confirm all data provided by you is accurate.


10.1 We will not be liable in the event of any damage or loss caused by an Organiser, howsoever caused. Each Organiser listed on the Website holds private indemnity and public liability insurance.

10.2 We have a public liability insurance policy underwritten by a leading insurer. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of Bookings and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or making a Booking on the Website.

10.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract between a Client and an Organiser.


11.1 Unless otherwise stated, all copyright and other intellectual property rights in the content on the Website are owned by or licensed to us. No part of the Website may be reproduced on any other website or stored without our prior written permission.

11.2 If you upload or publish any content to our Website, such as reviews, comments, ratings, profiles or photos (except for photos uploaded by prospective Clients when making a Booking), you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to use, copy, alter, adapt or display any such content in any format or through any media.

11.3 We will contact you by email or phone in respect of any Bookings and provide you with information by posting notices on our Website from time to time. All notices given by you to us must be emailed to our contact address at

11.4 If any part(s) of these Terms are unenforceable, such provision(s) shall be severed from these Terms and the remainder of the Terms shall remain in full force and effect.

11.5 These Terms constitute the entire agreement between us and the Client and supersede any previous
communications or agreements between us.

11.6 These Terms shall be construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.

May 2021 edition