Keeping your home clutter-free doesn’t have to be a tedious or overwhelming task! A professional organiser (also known as a declutterer) works together with clients to declutter and organise their living and work areas at home to create organised, calm and enjoyable spaces. Our organisers provide practical hands-on help, recommend storage solutions and help you to develop systems and habits to keep areas organised and clutter-free.

If you feel that your stuff is beginning to own you rather than you owning your stuff, it may be time to hire a professional organiser.

It may be that you are feeling overwhelmed with the amount of stuff you have or perhaps you find it hard to find things in your home. You may be experiencing a change in circumstances (such as moving house, having a baby, divorce or a family member passing away) which means you need to tackle your possessions.

You can of course ask friends and family for help but emotions can often run high. Our organisers are neutral third parties who are there to use their experience to help you. They make decluttering and organising easier, faster and more fun by providing practical assistance, accountability and motivation. You’ll achieve the results you want much quicker with their help.

On each organiser's profile page on the website is the following list of services with ticks and crosses next to the services they do and do not personally provide:

  • Decluttering / organising home
  • Decluttering / organising paperwork
  • Help with hoarding
  • Decluttering coaching via Skype / FaceTime
  • Photo organising

Every client and home is different so it is hard to say exactly. It depends on what you want to achieve, how many items there are to sort through and how quickly you are able to make decisions.

We recommend an initial 4 or 5 hour session to make good progress but this may differ depending on your energy, schedule and budget. You may wish to book further sessions so that an area or the entire home is fully decluttered and organised or you may just wish to have a one-off session.

Our organisers work at a pace which suits you and they motivate you to keep on track. By working with an organiser, you will accomplish results far quicker than tackling the process on your own.

Each organiser's hourly rate is set out on their profile page. Prices range from £40 per hour to £50 per hour. To make payment as simple as possible, the payment for the session is made up-front. We then pay your organiser on your behalf after the session is completed. All payments are processed via PayPal, where your card details are encrypted for security purposes. We currently accept Visa, Mastercard, Maestro and American Express payment cards. Please see our Terms & Conditions for full information.

The organisers on our website cover Central London and Greater London. If we do not serve your location, please email: hello@declutterondemand.com with your postcode and let us know about the help you are looking for. We will then do our best to connect you with an organiser based in your area.

Please don’t feel embarrassed – we all have different circumstances which impact the state of our surroundings.

We recognise that often the hardest part is asking for help in the first place.

Our organisers will always respect your privacy and confidentiality. You may feel your home is particularly untidy or cluttered but our organisers will have seen and resolved more cluttered spaces than yours.

You will be asked in the booking form whether you consent to photos being taken and you will not be identifiable from those photos. Your organiser will then double-check whether you are happy for them to do so when they are working with you.

Photos provide great inspiration and motivation for others who are thinking of clearing their space and for you to see how far you have come and so you can celebrate your achievements.

However, if you do not feel comfortable with this, that is completely a decision for you and one which will be respected.

There is no need to tidy before you organiser arrives as they will never be judgemental but please bear in mind that our organisers are not cleaners!

If you have booked a wardrobe declutter, it can be helpful to not have too much in the laundry so that you see exactly what clothes you have. However, this is just a suggestion and there is no requirement to do so.

If a deep clean or cleaning service is needed before decluttering, please get in touch at hello@declutterondemand.com and we can recommend companies for you to use.

To make the most out of your session, we strongly recommend you being there.

Depending on what you are looking to achieve, it may be that you do not need to be working with your organiser for the entire time. However, please note that your organiser cannot decide on your behalf what you want to keep and how you want to let go of items (donate to charity, sell, etc.).

The organiser is there to help you make decisions and will ask you questions such as how and when you use items and provide hands-on help. They will help you to decide where items should best be kept to work with your lifestyle.

Absolutely not! You will be choosing which items to keep and which items to let go of and it is ultimately your decision. Your organiser will guide you through the process.

Our organisers encourage clients to donate and recycle items wherever possible. They can recommend local charities you can donate items to, ways to recycle items and how to sell items. If you have charity shops within a short walk from your home, then your organiser may be able to help you to carry items to the charity shops in the time allotted for your session. Some of our organisers have cars (others use public transport to travel to you) and they may offer to take items away and donate to charity shops on your behalf. Please note though that our organisers are not licensed waste carriers so cannot take items to your tip or local recycling centre for you. However, they can help you load up your vehicle for you to do this yourself and recommend charities who collect items for free. If you need a waste clearance service to take items to the tip or recycling centre after decluttering, please get in touch at hello@declutterondemand.com and we can recommend companies for you to use.

The idea of decluttering is to free up your space so that it can be used more effectively. We therefore recommend that you don’t buy additional storage until you have decluttered first. Often storage solutions are found during the decluttering process itself. You will save yourself time and money by not buying storage until you are absolutely sure what you need. Our organisers can suggest solutions that will be most useful to you either during or at the end of the process.

If possible, it is helpful if you are able to have to hand a selection of rubbish bags, plastic bags and/or reusable bags to take items to charity.

Yes, we require all of our organisers to provide valid and up to date professional indemnity and public liability insurance details, qualifications and right to work status documents. We also carry out a right to work check and basic criminal record check. Each organiser is interviewed in person and must maintain consistently high ratings in order to remain on our website.

We take your privacy seriously and treat all personal data which you provide to us with respect. We will not share your personal data with anyone except where this is necessary to carry out the services you have requested. We are registered with the Information Commissioner’s Office (Data Protection) and any personal data which is provided to us will be processed and held in accordance with all current data protection legislation. For more information on privacy and data protection, please see our Privacy Policy.

All our organisers have been asked upon joining the platform whether they are comfortable working with pets. As long as you let us know in the booking form which animals and how many you have, we can ensure that the organiser you book is happy to work around your pets. If there is a pest problem such as mice, rats or bed bugs (which we ask for information about in the booking form), organisers may not be able to work with you until a pest controller has dealt with this.

We expect customers to provide a safe environment for organisers. We do not expect our organisers to undertake tasks which threaten their health and safety, including:

  • lifting heavy items;
  • cleaning (other than very light surface cleaning in the process of decluttering and organising); and
  • standing on ladders or chairs.

We want to provide flexibility for you but equally we need to protect the workflow of our organisers.

  • You can cancel for any reason up until 4 days (96 hours) before your session.
  • You can reschedule your session to another date until 2 days (48 hours) before your session without a cancellation fee being charged.
  • You cancel within 2 days (48 hours) before the start time of the session, you will unfortunately lose your upfront payment for the session as a late cancellation fee. This is to compensate the organiser for the loss of opportunity of alternative work.
  • If, after the booking has been confirmed, the organiser is unavailable for the session, we will try to find you a replacement organiser for that session or alternatively you will be able to reschedule for another date.
Please see our Terms & Conditions for full information.